- Must I be at home when you clean my house?
It’s your choice. iSuperClean customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.
- What are your house cleaning rates?
Fees are based on the condition and size of the home. It is best to contact us directly prior to scheduling your appointment.
- How do I pay for your residential cleaning services?
Payment is due at time of service. You may pay by cash or personal check. If you aren’t home we ask you to leave payment on the kitchen counter top.
- Is your house cleaning work guaranteed?
All work performed by iSuperClean is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we’ve done in your home, simply call our office within 24 hours of your clean, and we will re-clean it at no additional charge!
- Are your housekeepers trained and supervised?
Team members are trained before they’re permitted to enter your home. Training continues as we learn about new products / methods and to reinforce prior training. Field Service Supervisors make periodic visits to homes to ensure quality of service.
- Do I need to provide my own house cleaning products?
IsuperClean will always arrive at your home with our own cleaning products and equipment. If you have a particular product, such as furniture polish, that you would like for us to use, just leave it out; otherwise, we will use our own product. Leave a note for anything you would like to point out for us.
- What about pets?
Please let us know what pets you have! Usually with dogs it is better for them to be secured in a yard, spare room, garage, etc. They will typically be more comfortable with an unfamiliar face in their home if they are in a safe and secure area.
- Will I always have the same maid service team?
We make every effort to have the same team in your home. Occasionally there may be a change in a team member due to illness. Speedy Clean Services team leader’s job is to learn your home and to teach the team members to deliver the quality that you would expect.
- What if I need to cancel an appointment?
No problem, but please notify us 24 hours in advance.
- What if I bounce a check?
There will be a $50.00 fee for checks returned due to insufficient.